Skip to main content

Privacy Policy

Effective Date: 9/1/2025

Last Updated: 9/2/2025

At DL Connect, we believe technology should feel human. That means being transparent about how we handle your information—and making sure you’re always in control.

  1. What We Collect (and Why It Matters)
    We collect only what’s necessary to serve you well—never more than we need, and always with purpose. Every data point helps us support you with clarity, consistency, and care.

    Type of Info Why We Collect It
    Contact details (name, email, phone) So we can communicate clearly and follow up when it matters
    Business info (company name, role) To understand your context and tailor our support
    Site usage data (page visits, preferences) To improve your experience and keep things running smoothly
    Support history (service tickets, conversations) To provide consistent, thoughtful help over time

    We don’t collect sensitive personal data unless you explicitly provide it for a specific purpose.

  2. How We Use Your Info
    We use your data to:

    • Deliver services and support that feel intentional
    • Improve our site and client experience
    • Communicate with clarity and respect
    • Maintain security and trust

    We do not sell your data. Ever.

  3. How We Protect It
    Your data is stored securely with safeguards that match its sensitivity. We use encryption, access controls, and regular audits to keep things safe. We treat your trust like it matters—because it does.
  4. When We Share It
    We only share your data when:

    • You’ve given explicit consent
    • It’s required by law
    • We’re working with trusted partners who follow strict privacy standards

    No surprises. No hidden handoffs.

  5. Your Rights (especially if you’re in California)
    We don’t sell personal information, and we don’t use it in ways that feel invasive or opaque.If you live in California, you have rights under the CCPA and CPRA:

    • Know what we collect and how we use it
    • Request deletion or correction of your data
    • Opt out of data sharing (though we don’t sell it)
    • Limit use of sensitive information
    • Expect no discrimination for exercising these rights

    To make a request, just contact us.

  6. Cookies & Tracking
    We use cookies and behavioral analytics to understand how visitors engage with our site. This helps us improve performance, tailor content, and make sure our messaging resonates. You can adjust your browser settings to manage cookies or opt out of certain tracking tools.We don’t use tracking to profile individuals or serve intrusive ads—just to make the experience more intentional and effective.
  7. Data Retention
    We keep your data only as long as needed—for service delivery, legal compliance, or improvement. When it’s no longer needed, we delete it securely.
  8. Updates to This Policy
    If we update this policy, we’ll post the changes here. If the changes are significant, we’ll let you know directly.
  9. Contact Us
    Questions? Requests? Just want to talk through something?
    Reach out at [email protected]—we’re here to help.